Delivering exceptional service with Robbins Timber

Difficult. Done Well.

They are a major stockholder of timber products including hardwood, softwood and sheet material, as well as engineered and modified products. In short, they offer a one stop shop for timber products and related services as a specialist timber merchant.

Robbins Timber have adapted and modernised over time, understanding the market demands and need for speed. They have developed a large computer operated modern machining facility that can offer a fully bespoke and intentionally flexible machining service, with minimal lead time. In addition, they can also offer Preservative Treatment, Priming, Painting & Coating and Sheet Material Cutting as just another string to their bow.

'No customer too big or too small'

Although still very much in the heart of Bristol, their core message is that they can handle any delivery, anywhere, with exceptional service. In their words “No customer too big or too small”.

Customer service and attention to detail is high on Robbins agenda, something we at The Channel Partnership share in common, as Rachel Hodgkinson at Robbins comments, “The service that we receive is amazing. I never get the impression that anything is too much trouble”.

When we also asked Rachel about her experience with The Channel Partnership, she responded with “Steve (and Emma) have always given excellent service and I know if we have a question or issue, they will always sort it out for us. Would recommend them to anyone wanting credit insurance.”

We pride ourselves on our ability to build long term relationships with our clients, built on mutual trust, honesty, respect and hopefully some good conversation over a cuppa along the way! Robbins, Rachel Hodgkinson, described our team as “Reliable, efficient, friendly and professional” – feedback which has contributed to us being awarded ‘Gold’ by Investor in Customers.

The Channel Partnership is delighted to have Robbins Timber as a client, and we look forward to many more years working together.

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